Before confirming your appointment please notify us if you have been using any eyelash growth serums, or medications that affect hormones, such as birth control.
Remove any eye makeup BEFORE arriving at your appointment. If any makeup/ makeup-residue needs to be removed during your appointment, it will compromise results and take away from your limited appointment time. If we have to start the appointment more than 10 minutes late due to cleaning, then the appointment may be rescheduled and you will still be charged 100% of the scheduled service for that day. If the technician has to cleanse the eye area, we will charge an additional $15. At times, we are not able to completely remove makeup oils & residue at the appointment. If this happens, we will not be able to perform the service but we will still charge 100%. Therefore, we strongly recommend that you come to
the appointment WITHOUT EYE MAKEUP.
Arrive 10 minutes early in order to fill out consent and consultation forms. Appointment will be canceled if a client is more than 15 minutes late to a Brow or Lash service appointment and the card on file will be charged 100% of scheduled service.
Be prepared to have your eyes closed for up to 2 hours and 30 minutes depending on the service scheduled.
Avoid water for 24 hours including showering. If you must shower within 24 hours, try to avoid the eye area Please note, that any moisture within 24 hours may compromise results/ retention.
Avoid sweating (this includes workouts, hot yoga, saunas etc.)
Do not apply makeup for at least 24 hours & when you resume use of makeup - please make sure that it is oil-free and recommended for use with lash extensions or a lash lift service.
LASH EXTENSION CLIENTS: It is not recommended to use mascara with your lash extensions.Keep your eyelashes clean - using an oil free foaming cleanser DAILY
Sleeping on your face will compromise the results of all eyelash services and will dramatically affect eyelash extension retention.